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90 Day
Money Back Guarantee
All
watches* and
accessories* purchased from DiscountWatchStore.com may be returned
within 90 days from the ship date in their original, unused
condition with all the plastic protectors and tags intact for a
full refund or exchange. We will pay for your standard return
shipping fee for watch (domestic orders only). Small accessory
items such watch bands and watch tools can be shipped via the US
Postal Service First Class mail for around $1.50 in most cases. Find out how in the
procedure section below.
Holiday
Return Schedule
Items purchased
between October 1st and December 31st may be returned until
January 15th of the following year.
All of our
watches and accessories are brand new and are inspected before
shipping. When you receive your watch or accessory, please check to
make sure that it is in perfect working condition before wearing or
removing any tags or protective wrappers. Once a watch has had its
tags removed or has been worn or sized (unless it is done so by
us), it cannot be returned. If, after wearing or sizing your watch,
you noticed a mechanical problem, please contact the manufacturer
or us (depending on the brand) to have the watch serviced under the
warranty.
Click here for warranty details. We cannot accept the
return of any watch that has been worn or sized under the premise
that it was received that way. It is the buyer's responsibility to
inspect the watch upon receipt to ensure that it is in perfect
working condition before wearing.
*Special
orders cannot be returned for refund. Special orders are defined as
items we do not carry on our site at the time of the purchase. They may be returned for
exchange or store credit.
Return
Procedures
-
Contact us to
request a Return Merchandise Authorization (RMA) number.
-
Put
the RMA# on your invoice/packing slip and on the outside of the
shipping box (not the watch box). Include the invoice/packing slip
with your return.
-
Wait for us to
email you a prepaid return label if you are returning a watch. If
you are returning an accessory item, you can simply mail it back to
us via the USPS. We do not cover the return shipping on accessory
returns.
-
Put the watch
with all of its original packaging including all manual, warranty,
etc., and any gift with purchase in the box.
-
Put the label on
the corrugated box (you can use the same box that we shipped the
watch in) and give it to the appropriate carrier (We will provide
you with the carrier information when we issue you the return
label.).
All returns and
exchanges are subject to inspection by our return department to
ensure that they are unworn and retain their original tags,
plastic protectors, original packaging, and manual/warranty, etc. before we process your return or
exchange request.
Please allow one
week after your return is received for the refund or exchange to be
processed. Refund will be in the same form as original payment.
Please note that any fee paid for expedited service on the original
order is non-refundable.
International
Returns
Please observe
return procedure step 1 and 2 above. International customers are
responsible for return shipping fees. Please make sure you send the
item back as a return so no duty tax or customs fee will be
assessed when it reaches the USA.
If an
international shipment is returned to us due to refusal by the
customer, customer is responsible for the actual return shipping
fee assessed by the carrier and any duty tax or customs fee that
the carrier has paid in advance in order to clear the package
through customs in customer's country. These fees will be deducted
from the total refund amount.
If you have any
questions, please feel free to
contact us.
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