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All watches* and
accessories* purchased from DiscountWatchStore.com may be returned
within 31 days from the date of delivery in their original, unused
condition with all the plastic protectors and tags intact for a
full refund less shipping and handling (minimum $12 for watches and
$3 for accessories). Credit will be issued in the same form as
payment received.
If you are
purchasing a watch as a gift and you are in need of an extension,
please contact us prior to ordering.
Holiday
Return Schedule
Items purchased
between November 1st and December 31st may be returned until
January 15th of the following year.
All of our
watches and accessories are brand new and are inspected before
shipping. When you receive your watch or accessory, please check to
make sure that it is in perfect working condition before wearing or
removing any tags or protective wrappers. Once a watch has had its
tags removed or has been worn or sized (unless it is done so by
us), it cannot be returned. If, after wearing or sizing your watch,
you noticed a mechanical problem, please contact the manufacturer
or us (depending on the brand) to have the watch serviced under the
warranty. Click here for warranty details. We cannot accept the
return of any watch that has been worn or sized under the premise
that it was received that way. It is the buyer's responsibility to
inspect the watch upon receipt to ensure that it is in perfect
working condition before wearing.
*Special
orders cannot be returned for refund. They may be returned for
exchange or store credit.
Return
Procedures
1. Contact us to
request a Return Merchandise Authorization (RMA) number.
2. Put
the RMA# on your invoice/packing slip and on the outside of the
shipping box (not the watch box). Mail your invoice/packing slip
with your watch to us.
Returns should
be shipped via prepaid insured traceable delivery. Remember, until
the package reaches our facility, you are liable for it should it
get lost or damaged during transit. All shipping and handling costs
in connection with returns are the responsibility of the customer.
Any gift with purchase must be returned as well.
All returns and
exchanges are subject to an inspection by our return department to
ensure that the watch is unworn and retains its original tags,
plastic protectors, box and manual before we process your return or
exchange request.
Please allow one
week after your return is received for the refund or exchange to be
processed. Please allow 2 week for your return to be processed
during the holiday season.
If you have any
questions, please feel free to
contact us.
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