Protect your watches with confidence! Whether your watch is a gift for someone or an everyday wear for yourself, you want it to look and function at its best for many years to come. We all know that everyday wear and tear can blemish even the finest watches, but with the Discount Watch Store's Platinum Protection Plan, you have got nothing to worry about.

What does the Discount Watch Store Platinum Protection Plan cover?

Manufacturer's warranty typically cover manufacturer defects to the movement of the watch and does not cover the band, clasp, stem, and the crystal. In addition to covering any defects to the watch movement, Discount Watch Store's Platinum Protection Plan provides your watch with the following coverage:

• Movement
• Battery
• Bezel
• Band and clasp
• Stem and crown
• Crystal (scratches, cracks, breakage)
• Normal everyday wear and tear
• Lemon protection

Benefits of the Discount Watch Store Platinum Protection Plan

You don't have to worry about the crystal breaking if you accidentally drop your watch or breaking the stem because you pull on the crown too hard or the band breaking after a year of use or the battery dying in after 2 years. Bottom line: Our Platinum Protection Plan offers you worry free ownership of your fine watches.

What would we do when you send your watch in for service. We will attempt to repair it. If repair is not possible a replacement will be issued. If the particular watch is no longer available, a comparable watch with price equal to or less than the original purchase price of the damaged watch will be offered. If you want a higher priced watch as a replacement, you will be responsible for the difference in price between the 2 watches. Original bands may not always be available. In such cases, generic bands will be used as replacements.

What is not covered by the Discount Watch Store Platinum Protection Plan?

Scratches on band and clasp, which will occur inevitably even under very careful use, is not covered. Loss and theft is not covered.

How long will the Platinum Protection Plan protect my watch?

The Discount Watch Store Platinum Protection Plan will protect your watch for 2 years from the date of purchase, inclusive of any manufacturer's warranty. This plan will terminate prior to the expiration of the term if your watch is replaced with a new watch or if store credit is issued in place of the replacement.

How long would repair take?

Depending on the watch and the extend of the damage, repairs can take anywhere from 2 to 4 weeks not including the shipping time to and from the customer.

Free Transferability:

Platinum Protection Plan may be transferred to a subsequent owner of the product at no additional charge. There are no restrictions provided your contract is valid. To transfer, call toll free 866-371-2330. Information provided by you must include the plan number, date of transfer, new owner’s name, complete address and telephone number.

Renewal

Platinum Protection Plans may be renewed at our discretion by calling the toll free 866-371-2330 help line.

Limit of liability

For any single claim, the limit of liability under this Plan is the lesser of the cost of (1) authorized repairs, (2) replacement with identical product or product with similar features, (3) the price that you paid for the product. The total liability under this Plan is the purchase price you paid for the product; in the event that the total of all authorized repairs exceeds the purchase price paid for the product or we replace the product with another of equal or greater value, we shall have satisfied all obligations owed under this plan

No Lemon Policy

After three (3) service repairs have been completed on the same watch for the same defect, and that watch requires a fourth (4) repair, as determined by us, we will replace it with a watch of comparable performance, not to exceed the original purchase price. Replacement parts or products provided may be new or rebuilt to meet the manufacturer’s specifications of the original product at our discretion. Technological advances may result in a replacement watch with a lower selling price than the original product. Repairs performed while the watch is under the manufacturer’s warranty do not apply.

Manufacturer’s Responsibilities

Parts and services covered during the manufacturer’s warranty period are the responsibility of the manufacturer. This Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, this Plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the Plan’s terms and conditions.

Cancellation

This Plan shall be cancelled by us for fraud or material misrepresentation including but not limited to damages done to watch  intentionally by the customer. Unauthorized repair or replacement of covered product shall result in the cancellation of this Plan by Us. In the event of cancellation by us, written notice of cancellation shall be mailed to you not less than 30 days before cancellation is effective. This Plan can be cancelled by you at any time for any reason by calling us at toll free 866-371-2330. If the Plan is cancelled: (a) within 61 days of the date of purchase, You shall receive a full refund of the price paid for the Plan provided no service has been performed, or (b) after 61 days, no refund will be issued.

Procedures to initiating a repair claim

Obtain a repair authorization and confirm repair address by calling customer service at toll free 866-371-2330 during regular business hours. Unauthorized repairs may not be covered. Complete the repair questionnaire. Mail the watch, the completed questionnaire, and a check or money order for $10 made payable to IC-Mart to cover return postage to the repair address provided to you by the customer service rep. Make sure you mail your watch back in such a manner so that it is insured and can be traced. IC-Mart is not responsible for damages and/or lost while the package is in transit.